Context

A leading U.S. online university serving 200,000+ learners was operating across fragmented digital systems with unclear ownership, duplicated tooling, and rising operational complexity.

Engagement Focus

Defined the target-state internal platform strategy prior to further investment. Established clear problem framing, capability rationalization, and outcome-based success criteria aligned to student experience and operational efficiency.

Outcome

Delivered a decision-grade product definition and initiative roadmap, identifying 100+ friction points and consolidating platform priorities before scaled engineering effort.