Agentic AI Research Automation

Defined and built an orchestrated workflow, and agentic AI solution to perform user research analysis and synthesis for a digital agency. Baselined impact at a 12x increase in throughput without compromising quality. Delivered a proven, green-lit solution ready to scale.

Online University Innovation Roadmap

Defined and roadmapped the target-state internal platform strategy for a 200,000+ learner online university, aligning fragmented systems around clear capability priorities and outcome-based success criteria before scaled engineering investment.

Agentic Publisher Intelligence

Enabled ad campaign measurement innovation with an agentic decisioning workflow. Created structured workflow with agentic core, offering publishers performance intelligence, decisioning and direct management actions to optimize campaign and target spend.

Omnichannel Service Platform

Defined, designed, and prototyped a unified B2C/B2B/B2E service platform for a global vehicle rental company. Aligned the service model across customer and employee online and offline touchpoints. Supported development, go-live and scale from North America to EMEA markets.

Enterprise Financial Product Modernization

Defined product goals, target outcomes, interaction models, and AI capability opportunities for a Fortune 500 financial services organization's consumer banking product, grounding roadmap investment in measurable value logic prior to major feature expansion. 20% feature enrollment uptick in first 3 months.

Enterprise Product Operating Model

Defined and created organization-wide alignment for a product-centric operating framework and governance model. Complex B2B organization needed clarity to align funding decisions and capability ownership before further transformation investment.