Defined a GenAI-powered internal research platform for a digital agency, establishing build-ready product scope and operational impact before scaling — increasing throughput 12x.
Led definition of a unified B2C/B2B/B2E service platform for a global rental enterprise, aligning journeys and platform capabilities prior to accelerated MVP rollout.
Established a product-centric operating framework and governance model for a complex B2B organization, aligning funding decisions and capability ownership before further transformation investment.
Defined the target-state internal platform strategy for a 200,000+ learner online university, aligning fragmented systems around clear capability priorities and outcome-based success criteria before scaled engineering investment.
Clarified product direction and AI-enabled capability opportunities for a Fortune 500 financial services platform, grounding roadmap investment in measurable value logic prior to major feature expansion.
