Generative AI Research Application

Designed and developed a qualitative data research application to automate affinity mapping, data analysis and synthesis. The application imports interviews, call center recordings, emails, or feedback submissions and generates insights, insight themes, personas and findings reports leading to 12x operational efficiencies in its first release.

Car Rental Employee & Customer Experience Design

Interaction model, mobile and web experiences for customers and field service employees. Digital enablement of a new flagship service offering across US and Europe for a Fortune 500 global car rental brand.

B2B Product Operating Model Transformation

Product strategy, workflows, operating and governance models for a non-profit organization standing up a product function.

Online University CX Transformation Discovery

Insights, personas, and initiative roadmap for to create the best-in-class online learning experience for national university nursing program focused on improved customer engagement, retention and academic outcomes.

Consumer Financial App Modernization, AI & Gamification

Debit card app design enhancements, AI and gamification features to increase customer engagement and customer value for a Fortune 100 B2B and B2C finance organization.